Re-Entry Specialist (REENTSPC-08) Mon-Fri 11am-8pm

New Freedom's Career•Phoenix, AZ

3d•Onsite

About The Position

The Re-Entry Specialist position is responsible for case management responsibilities and ensuring member satisfaction by working collaboratively with cross-functional clinical and peer support teams to assess member needs, evaluate transitional service options, create transition plans, coordinate care, and monitor progress. For adults with recovery and re-entry issues, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. This includes assisting the members with acquiring and utilizing necessary skills to become self-sufficient and to manage and enjoy their lives.

Requirements

Must have a valid driver's license.
Must have reliable transportation.
Must be able to pass a background check.
Must be able to pass a drug test.
Must be able to work Monday-Friday, 11am-8pm.

Nice To Haves

Experience in case management.
Experience working with adults with recovery and re-entry issues.
Knowledge of community resources.
Bilingual abilities.

Responsibilities

Participates in the assessment and development of individualized service plans, then implements services through excellent case management delivery
Communicates member needs and status updates to a variety of clinical and peer coach teams and follows-up accordingly
Partners with members to develop a role for themselves outside of their recovery and re-entry, while focusing on expected outcomes of increased employment, meaningful community activity, independent living status, and positive social networks
Provides supportive services including but not limited to assistance in maintaining, monitoring, and modifying covered services and case management plans
Identifies necessary resources to meet members’ needs and help members with obtaining needed resources
Manages discharge plans upon completion of treatment, as necessary
Acts as the member’s advocate as it relates to insurance coverage and financial assistance
Maintains the members’ comprehensive case management records and notes through detailed, accurate, and timely documentation
Facilitates placement programs and provide resources, including employment programs/resources that are provided by the Transitional Services department, Re-entry Specialists, and Peer Coaches
Adjusts to fluctuating peaks in member flow, acuity, and other operational demands while maintaining the utmost quality
Collaborates professionally, with courtesy and tact, when interacting with the leadership team, employees, members, and the community
Transports members to their desired destinations, as required
Assists with monitored urinalysis/drug testing of members, as needed and per company protocols
Effectively meets any/all outlined Key Performance Indicators (KPIs), ensuring the highest quality and level of member care and engagement is provided
Receives and actively engages in clinical supervision and oversight each week/month based on BHPP/BHT designation requirements, including completion of all continuing education requirements
All other duties as assigned

Benefits

Competitive pay rates – including shift differential for eligible shifts/positions
Comprehensive medical coverage (including dependents/family) – majority company-paid
Short Term Disability, Life Insurance, Employee Assistance Program – company-paid
401K
Dental, Vision, and Supplementary Insurance – available at low cost to employees
Paid Time Off
Paid Sick Time
Paid Holidays – including 2 extra Floating Holidays
10-hour shifts with three days off – for eligible departments/positions
Onsite meals, snacks, and drinks – complimentary for employees
Onsite gym services – complimentary for employees
Onsite professional training opportunities/certifications/continuing education