Member Support Specialist

OneShare Health • Irving, TX

26d

About The Position

OneShare Health, LLC is a medical cost-sharing ministry based in Irving, Texas, providing an ACA-exempt healthcare option. The Member Support Specialist delivers customer service to members in a fast-paced, inbound call center environment. The role responds to inquiries about sharing request status and payments, billing and account information, provider accessibility, and program and eligibility questions. The specialist handles calls with care, empathy, attention to detail, and subject matter expertise, aiming to resolve issues on the first call and provide an excellent member experience in accordance with company values, procedures, and regulatory requirements.

As a condition of employment, employees must affirm that they can perform their duties in a way that supports and is consistent with OneShare Health's Christian mission, vision, scriptural foundation, values, and beliefs.

Requirements

• High school diploma or equivalent.
• At least one year of inbound call center or customer service experience.
• Ability to multitask effectively.
• Attention to detail and accuracy in a fast-paced environment.
• Proficiency in various Microsoft applications.
• Excellent verbal and written communication skills.

Nice To Haves

• At least two years of experience in healthcare or insurance.
• Familiarity with databases such as AS400.
• Bilingual English/Spanish ability.
• Understanding of medical terminology.

Responsibilities

• Listen actively to gather relevant information, build rapport, and respond to callers professionally, empathetically, and compassionately.
• Help members navigate the company website and member portals, encouraging them to become informed and self-sufficient.
• Resolve issues, find solutions, and provide information to members and customers accurately and promptly.
• Analyze member and customer inquiries to provide accurate information and appropriate resolution steps.
• Document provider and member interactions accurately, promptly, and in accordance with internal policies and procedures.
• Meet quality, quantity, and timeliness standards to achieve individual and department performance goals.
• Meet and exceed Quality Assurance call audit standards.

Benefits

• Medical, dental, and vision insurance.
• Company-paid long-term disability.
• Company-paid life insurance.
• Short-term disability.
• Accident insurance.
• Indemnity insurance.
• Critical illness coverage.
• 401(k) with company match; immediate vesting after six months.
• Paid time off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED