Member Support Specialist, Start Health

MotivHealth Insurance Company • South Jordan, UT

21d

About The Position

Start Health, an independent individual health coverage program powered by MotivHealth, offers HSA-qualified plans with a cash-pay reimbursement model. The Member Support Specialist helps members understand how their plans work, find solutions, and receive concierge-level support. The role calls for a self-motivated, compassionate person who is attentive to detail, communicates effectively, and considers how member interactions affect the broader product and company.

Requirements

• Be self-motivated and compassionate.
• Be able to multitask proficiently.
• Be tech savvy and able to navigate phone, text, and email systems.
• Have attention to detail, initiative, and strong communication skills.

Nice To Haves

• Sales and/or healthcare experience is preferred.
• Bilingual English and Spanish skills are a plus.

Responsibilities

• Assist members via phone, text, and email.
• Improve the overall member experience.
• Provide concierge-level service.
• Locate high-value providers for members seeking care.
• Assist in adjudicating and reviewing member claims.
• Perform other duties and responsibilities assigned by management.

Benefits

• 5% bonus based on company profitability.
• Affordable health, vision, and dental insurance for employees and their families.
• Company contribution of up to $2,300 annually to a Health Savings Account.
• Wellness program that contributes additional money toward an HSA.
• Automatic 3% contribution into a retirement plan.
• Career development and growth opportunities.
• 15 days of paid time off and 10 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed