WFH | Member Support Associate

Spade Recruiting•Spring Valley, NV

2d•Remote

About The Position

Build a Career With Flexibility, Growth, and Purpose If you're looking for a career where you can work from home, develop professionally, and make a meaningful difference for individuals and families, this opportunity offers a strong foundation for long-term growth. You'll connect with members who have already requested information about available benefit programs, allowing you to focus on providing helpful guidance rather than cold calling or door-to-door prospecting. Your role is to walk members through their options, answer questions, and provide a professional experience from the initial appointment through follow-up. This position is a great fit for someone who enjoys working with people, staying organized, and following a structured process while having opportunities to grow professionally. The position combines customer service, communication, organization, and relationship building in a structured remote environment.

Requirements

Dependable, motivated, and comfortable communicating with different types of people
Strong verbal and written communication skills
Professional and approachable personality
Good listening and interpersonal skills
Basic computer proficiency, including email, video conferencing, and online forms
Strong organization and time-management abilities
Ability to work independently and stay productive in a remote environment
Willingness to learn and respond positively to coaching

Nice To Haves

Previous customer service or sales experience is helpful but not required

Responsibilities

Schedule and confirm appointments with members who have requested information
Conduct phone and virtual consultations using a clear, structured process
Explain available benefit programs in an easy-to-understand way
Answer questions and help members understand their available options
Assist with digital applications and documentation to ensure information is complete and accurate
Maintain organized records and update member information
Complete follow-up communication when additional assistance is needed
Provide a professional and positive experience throughout the entire process