WFH Customer Support Agent – Entry Level

Globe Life AIL - Lisa Russel•New Orleans, LA

1d•Remote

About The Position

AO is seeking motivated, service-focused individuals to join their growing remote team as Customer Support Agents. This entry-level, 100% remote position involves connecting with individuals and families through scheduled virtual appointments to answer questions, explain available benefits, and provide personalized support throughout the client experience. No previous insurance experience is required, as the company provides comprehensive training, mentorship, licensing guidance, and ongoing professional development. The role combines customer service, client support, and consultative insurance sales, with an approach centered on education, service, and relationship building rather than high-pressure sales.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable using Zoom and web-based applications
Be willing and able to obtain the required state Life & Health Insurance License
Strong communication and active-listening skills
Friendly, professional, and customer-focused attitude
Genuine interest in helping others
Self-motivation and accountability
Dependability and strong work ethic
Effective organization and time management
Problem-solving abilities
Comfort working independently from home
Ability to collaborate within a virtual team
Coachability and willingness to learn
Commitment to professionalism and integrity

Nice To Haves

Experience in customer service, retail, hospitality, healthcare, education, administration, banking, call centers, military service, client relations, or sales is helpful—but not required.