Member Success Manager – Remote
About The Position
This is your shot at joining one of the fastest-growing ecommerce education platforms in the game, not as a passive passenger, but as the navigator helping hundreds of founder-led brands achieve their scaling goals. We’re after a sharp, proactive operator to join the team as our first Member Success Manager based from the US. We’re looking for someone who knows how to juggle big portfolios without dropping the ball, and who genuinely cares about helping people scale their business. Founded by Jay Wright, Ecommerce Equation is the growth engine behind some of Australia and the US’s most ambitious online brands. We’re not here to hand out fluff, we’re here to help brands grow profitably, sustainably, and smart. Our thing? Blending world-class strategy with real-world implementation. If you want in on something exciting, fast-paced, and full of momentum, this is your sign.
Requirements
- 3+ years in client success, working in the ecommerce, digital marketing or SaaS space
- Managed large client portfolios and know how to scale care without dropping quality
- Tech-savvy, process-driven, and thrive in a fast-moving environment
- Brilliant communicator. Sharp, warm, and clear
- Love helping others grow, and you don’t need to be the loudest in the room to lead
Responsibilities
- Guide success, not just service it
- Own a portfolio of around 250 brands and know exactly where each member is on their journey
- Build strategies that keep members engaged, improving, and sticking around for the long haul
- Hold regular check-ins, run quarterly strategy calls, and keep progress moving
- Point them to the right tools at the right time
- Help members overcome roadblocks by connecting them with the right modules, coaches, or playbooks
- Stay ahead of their needs and anticipate where they’ll need extra support before they even ask
- Be the human behind the help
- Jump into our communication channels to make sure no one’s left hanging, active as your member’s go-to (and their cheerleader) but also not afraid to give them a nudge when they need it
- Track retention and help us win it
- Monitor engagement metrics and feedback
- Create smart, simple re-engagement strategies to get members renewing
- Find and fix gaps in our process to make the member journey smoother and stickier
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
