Remote Customer & Member Success Specialist (WFH)
About The Position
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Representatives. This opportunity is ideal for professionals who enjoy building relationships, providing exceptional customer service, and working in a flexible remote environment. Whether you're beginning your career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the training, mentorship, and support needed to help you succeed. No prior insurance experience is required. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the long-term success of our representatives through mentorship, professional development, and performance-based career advancement.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Positive attitude and willingness to learn
- Strong work ethic and professionalism
- Strong organizational and time-management skills
- Ability to work independently while collaborating remotely
- Outgoing, service-oriented personality
- Commitment to delivering exceptional client experiences
Nice To Haves
- Experience in customer service
- Experience in client relations
- Sales experience
- Healthcare experience
- Retail experience
- Hospitality experience
- Education experience
- Administrative support experience
- Call center operations experience
- Leadership or management experience
Responsibilities
- Meet with clients virtually through Zoom and phone appointments
- Explain available benefits, policy features, and coverage options
- Answer client questions and provide professional guidance
- Assist with applications, enrollment, policy updates, and service requests
- Build and maintain long-term client relationships
- Follow up with clients to review changing needs and coverage options
- Maintain accurate documentation while following company policies and industry regulations
- Participate in structured virtual training and mentorship
- Develop communication, customer service, and leadership skills
- Learn industry products, systems, and compliance requirements
- Collaborate with a supportive remote team
- Continue growing through ongoing coaching and leadership development opportunities
Benefits
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Residual income opportunities
- Union-supported work environment
- Retirement program options
- Leadership conferences and professional development events
- Advanced virtual technology and collaboration tools
- Flexible scheduling after training
- No daily commute
- Weekly Pay & Performance Incentives
- Performance bonuses
- Career advancement opportunities
- Leadership recognition programs
- Comprehensive onboarding and training
- Weekly coaching and mentorship
- Leadership development opportunities
- Promotion from within
- Long-term career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
