Customer Success Manager II- Remote

Akamai•Cambridge, MA

1d•$100,700 - $181,300•Remote

About The Position

Join our Public Sector Renewals Sales Team! We work with public sector clients and channels to make the internet fast and secure. As partners, we collaborate with agencies, aligning solutions to business needs. We build relationships to maximize product value through our platform. As a Public Sector Renewals Sales Representative, you will enjoy unique flexibility. You will help shape the sector, target accounts, and drive retention strategy. You will be a sales professional with an entrepreneurial spirit.

Requirements

Have experience in public sector sales, renewals, or account management.
Show evidence of success in technology sales or customer success roles.
Possess excellent verbal and written communication skills.
Maintain organizational skills for managing high-volume portfolios and deadlines.
Demonstrate proficiency with CRM software and office productivity tools.
Apply a proactive, solutions-focused approach to handling complex situations.

Responsibilities

Managing the full renewal lifecycle, including quoting, negotiation, and contract closure.
Ensuring accurate renewal forecasting and tracking within the CRM system.
Fostering relationships with internal teams, distribution partners, and external stakeholders.
Identifying and acting upon product upsell and cross-sell opportunities.
Monitoring engagement to identify at-risk accounts and mitigate potential churn.
Collaborating with operations to identify and implement process optimization improvements.