(PRI) Member Specialist Sam's Club
About The Position
This role is responsible for maintaining the safety of the facility by following all safety standards, procedures, and guidelines. It also involves providing excellent member service by assisting with purchases, locating merchandise, resolving issues, and promoting the company's products and services. The position requires operating cash registers, processing member purchases, and handling payments, returns, refunds, and exchanges. Additionally, the role involves maintaining cash registers, reducing shrink, and adhering to policies for liquor sales. A key aspect is communicating membership types, programs, and benefits to current and prospective members to encourage renewals and promote the value of Sam's Club products and services.
Requirements
- Minimum Qualifications: Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Nice To Haves
- Preferred Qualifications: Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Responsibilities
- Maintains safety of facility by following all safety standards, procedures, and guidelines, including conducting safety sweeps, following proper forklift spotting procedures, following company steel standard guidelines, and correcting/reporting unsafe situations to management.
- Provides member service by acknowledging the member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the company's products and services.
- Operates hardware such as cash registers or related equipment, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
- Maintains cash registers and lanes and reduces shrink by stocking register supplies and box bins, following Company policies and procedures for identifying concealed merchandise, and making an effort to meet frontend performance goals.
- Follows Company and legal policies and procedures for Liquor sales by securing merchandise, maintaining signage, verifying member identification, and completing and maintaining paperwork, forms, and required documentation where applicable.
- Communicates and explains Membership types, programs, and benefits to current and prospective members to assist with account decisions, build membership levels, encourage renewals, and promote the value of Sam's Club products and services.
Benefits
- Health benefits include medical, vision and dental coverage
- Financial benefits include 401(k), stock purchase and company-paid life insurance
- Paid time off benefits include vacation and sick leave according to applicable law, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, Sam's Club Membership, Military Leave Pay, adoption and surrogacy expense reimbursement, fertility benefits, and more.
- Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
