Member Specialist I

Greenville Federal Credit Union•Greer, SC

10d•Onsite

About The Position

Greenville Federal Credit Union is hiring a full-time, onsite Member Specialist I to provide exceptional service and support members’ financial well-being. The role involves listening to members’ needs, offering tailored solutions, processing teller transactions, opening new accounts, conducting account maintenance, and promoting credit union products and services. The position also supports internal sales efforts and requires prompt, courteous resolution of member issues. Premium compensation is offered for bilingual candidates fluent in English and Spanish.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Ability to confidently cross-sell products and services.
Positive, service-oriented attitude.
Ability to work with diverse stakeholders, including members and senior management.
Proficiency in financial software, MS Word, Excel, and Outlook.
Intermediate mathematical skills.
Ability to think creatively, multitask effectively, and maintain confidentiality.

Nice To Haves

One year of sales experience, including familiarity with lending practices, is beneficial.
Fluency in both English and Spanish; premium compensation is offered for bilingual candidates.

Responsibilities

Provide high-quality service to members.
Listen to members’ needs and offer tailored solutions to help them achieve financial goals.
Process teller transactions.
Open new accounts and conduct account maintenance.
Promote credit union products and services and support internal sales efforts.
Resolve member issues promptly and courteously.
Build strong member relationships and uphold superior service standards.