Member Service Specialist I

Vibe Credit Union • Waterford, MI

1d

About The Position

The Member Service Specialist I creates welcoming first impressions for members and supports daily branch operations. The role assists members in person and by phone, provides general information about products, services, and electronic banking, maintains accurate account details, and helps members access digital services. It also supports branch organization, teller coverage, compliance, reporting, and sales and service goals. The position offers an opportunity to build experience in banking, member service, and relationship-building in a supportive, inclusive, mission-driven organization.

Requirements

• High school diploma or equivalent required.
• Strong customer service and sales mindset.
• Ability to multitask and manage competing priorities.
• Professional communication skills and a positive attitude.
• Polished appearance and strong interpersonal skills.
• Team-oriented and eager to learn and grow.

Nice To Haves

• Customer or member service experience preferred.

Responsibilities

• Greet members, handle incoming phone calls professionally, direct inquiries to the appropriate department, and guide lobby traffic.
• Provide general information about Vibe products, services, and electronic banking options.
• Review and process changes to member information, including name, address, and other account updates.
• Help members enroll in electronic services and navigate basic account tools.
• Sort and distribute mail, process deposit verifications, and maintain lobby organization.
• Keep rate boards updated and ensure lobby and teller queue areas are stocked and organized.
• Build rapport with members and cross-sell beneficial products and services.
• Respond to member needs and provide effective, professional solutions.
• Perform teller transactions and provide backup coverage when needed.
• Follow BSA, AML, CIP, and CDD policies and procedures.
• Maintain a schedule that supports branch needs and adapt to changing priorities.
• Complete required daily, monthly, and quarterly reports and assignments.
• Assist with special projects and additional responsibilities as needed.
• Meet established sales and service goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED