Member Contact Specialist I
About The Position
The Member Contact Specialist I provides service and support to Advia members and colleagues. The specialist answers members’ questions, services accounts, and recommends products, services, or resources that fit members’ financial needs. The role handles incoming calls, responds quickly, and offers on-the-spot solutions while creating an exceptional member experience. This is a fast-paced position that requires maintaining accuracy, confidentiality, and efficiency, knowing Advia’s products and services, and building trust through strong service. Advia offers a bilingual premium for employees who regularly use language skills to assist members; proficiency testing is required, with a specific need for Spanish proficiency.
Requirements
- Willingness to learn and desire to be coached.
- Strong communication skills.
- Ability to ask questions for clarification.
- Patience.
- Team-centered mentality.
- Passion for helping people.
Nice To Haves
- Customer service experience is strongly preferred.
- Spanish language proficiency; proficiency testing is required for the bilingual premium.
Responsibilities
- Answer members’ questions and service their accounts.
- Receive incoming calls and provide solutions, products, services, or resources that meet or could benefit the caller.
- Recommend products and services that fit members’ financial needs.
- Provide quick responses and on-the-spot solutions while creating an exceptional member experience.
- Maintain accuracy, confidentiality, and efficiency.
- Know Advia’s products and services and build relationships and trust with members.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Life insurance and disability coverage.
- Paid time off and paid holidays.
- Paid parental leave, available after one year of service.
- Learning and development programs.
- Tuition reimbursement, available after one year of service.
- Free telemedicine.
- Employee Assistance Program (EAP).
- Wellness initiatives.
- Paid community action volunteer hours.
- Incentive opportunity based on individual performance.
- Bilingual premium for employees who regularly use language skills to assist members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
