Member Contact Specialist I

Advia Credit Union • St Clair, MI

8d • Hybrid

About The Position

The Member Contact Specialist I provides service and support to Advia members and colleagues. The specialist answers member questions, services accounts, and recommends products, services, or resources that fit members’ financial needs. The role receives incoming calls, offers timely solutions, and works to create an exceptional member experience while maintaining accuracy, confidentiality, and efficiency. This is a fast-paced position that requires strong communication, a positive and helpful approach, and knowledge of the organization’s products and services. Advia offers a bilingual premium for employees who regularly use their language skills to assist members; proficiency testing is required, with a specific need for Spanish proficiency.

Requirements

• Willingness to learn and desire to be coached.
• Strong communication skills.
• Ability to ask questions for clarification.
• Patience.
• Team-centered mentality.
• Passion for helping people.

Nice To Haves

• Customer service experience is strongly preferred.
• Spanish language proficiency is specifically needed for the bilingual premium; proficiency testing is required.

Responsibilities

• Answer incoming member calls and provide timely solutions.
• Respond to member questions and service accounts.
• Recommend products, services, or resources that fit members’ financial needs.
• Provide an exceptional member experience while maintaining accuracy, confidentiality, and efficiency.
• Learn Advia’s products and services and offer appropriate solutions.
• Build relationships and trust with members and colleagues.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Life insurance and disability coverage.
• Paid time off and paid holidays.
• Paid parental leave, available after one year of service.
• Learning and development programs.
• Tuition reimbursement, available after one year of service.
• Free telemedicine.
• Employee Assistance Program (EAP).
• Wellness initiatives.
• Paid Community Action Volunteer Hours.
• Bilingual premium for eligible employees who regularly use language skills to assist members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed