Member Solutions Representative (Call Center)

TEKsystems • Appleton, WI

7d • $21 - $21 • Onsite

About The Position

The Member Solutions Representative serves as a first point of contact for members, providing service over the phone, email, and electronic communication channels. The role assists with account inquiries and maintenance, resolves issues, educates members about products and services, and delivers solutions that support a positive financial experience.

This is a high-volume call center position handling approximately 75–125 inbound calls per day while using multiple computer systems and meeting service-quality standards. The position is onsite in Appleton, Wisconsin, with Monday–Friday shifts scheduled between 8:00 AM and 5:00 PM and work every other Saturday from 9:00 AM to 12:00 PM. It is contract-to-hire, with a listed pay range of $21.00 per hour.

Requirements

• At least 3 years of customer service experience.
• Strong computer proficiency and ability to navigate multiple screens and programs simultaneously.
• Typing speed of at least 40 words per minute.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer inbound member calls professionally, courteously, and promptly.
• Assist members with account inquiries, balances, deposits, withdrawals, transfers, and account maintenance.
• Troubleshoot online banking, mobile banking, and website issues.
• Research and resolve member concerns and service requests.
• Verify member identity and protect account confidentiality.
• Educate members about products and services suited to their needs.
• Process monetary transactions accurately.
• Handle inquiries about fraudulent activity, travel alerts, and account security.
• Navigate multiple software systems simultaneously and document interactions.
• Meet department goals, call-quality expectations, and performance metrics.
• Participate in call reviews and performance coaching.
• Conduct meaningful member discussions and accurately document interactions.

Benefits

• Competitive pay.
• Bonus eligibility upon permanent hire.
• Medical, health, dental, and vision benefits.
• Generous paid time off and paid holidays.
• $250 apparel voucher upon hire.
• Bilingual pay differential of $0.50–$0.75 per hour.
• Internal promotion opportunities in lending, mortgage, processing, leadership, and other departments.
• Critical illness, accident, and hospital coverage may be available, subject to eligibility and plan terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
• Voluntary life and AD&D insurance for employees and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed