Member Solutions Representative (Call Center)

TEKsystems • Appleton, WI

7d • $21 - $21 • Onsite

About The Position

The Member Service Representative serves as a primary contact for members through phone, email, and digital channels. The role answers questions, resolves concerns, maintains accounts, processes transactions, and helps members find solutions for their financial needs. It is based onsite in Appleton, Wisconsin, in a high-volume Contact Center handling approximately 75–125 incoming calls each day. Representatives use multiple systems while maintaining service, accuracy, confidentiality, and security standards. The position is contract-to-hire, with opportunities to pursue permanent employment and advance into areas such as lending, mortgage, operations, processing, and leadership.

Requirements

• At least 3 years of customer service experience.
• Strong computer and technology skills, including the ability to navigate multiple applications simultaneously.
• Typing speed of at least 40 words per minute.
• Excellent communication and problem-solving abilities.
• Strong attention to detail and accuracy.
• Ability to multitask and stay organized in a fast-paced environment.

Nice To Haves

• Bilingual skills; additional pay is available for bilingual team members.

Responsibilities

• Respond promptly and professionally to member inquiries.
• Assist with account balances, transfers, deposits, withdrawals, and account updates.
• Help members resolve online banking, mobile banking, and website navigation issues.
• Investigate and resolve account concerns and service requests.
• Verify member information while protecting confidentiality and account security.
• Recommend products and services that align with member needs.
• Process financial transactions accurately and efficiently.
• Address fraud concerns, travel notifications, and security inquiries.
• Document member interactions while navigating multiple software applications.
• Meet performance, productivity, and quality standards.
• Participate in coaching, training, and call evaluations.
• Build positive relationships through meaningful conversations and personalized service.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and company-paid holidays.
• Apparel stipend for new hires.
• Performance-based bonus opportunities upon permanent placement.
• Career advancement opportunities across lending, mortgage, operations, member services, and leadership.
• Critical illness, accident, and hospital coverage may be available.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options may be available.
• Voluntary life and AD&D insurance for employees and dependents may be available.
• Short- and long-term disability coverage may be available.
• Health Spending Account (HSA) may be available.
• Transportation benefits may be available.
• Employee Assistance Program may be available.
• PTO, vacation, or sick leave may be available, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed