Member Services Supervisor
Crunch Fitness•Dearborn, MI
•Onsite
About The Position
Crunch Fitness is seeking a Member Services Supervisor to support its growing team. The role involves implementing club policies, encouraging productive teamwork, generating appointments and membership sales, assisting prospects, maintaining records, and monitoring facility cleanliness. The position is full-time and performed in person.
Requirements
- Must be a United Citizen.
Nice To Haves
- One year of customer service experience preferred.
- One year of management experience preferred.
Responsibilities
- Demonstrate working knowledge of the club’s standard operating procedures and policies.
- Communicate and implement club policies and procedures for employees.
- Encourage staff to work as a team and be productive.
- Make decisions as needed.
- Generate appointments through member referrals, networking, formal presentations, public demonstrations, master systems, and phone calls.
- Follow up with prospects, conduct gym tours, and enroll prospects in gym memberships.
- Sell membership services and Dot Fit products as part of regular sales presentations.
- Maintain accurate records using Crunch Fitness VFP master systems, including the TI log, Club Activity, Web Leads, and Production Book.
- Conduct daily facility walk-arounds to ensure cleanliness.
Benefits
- Health insurance
- Free gym membership
- Monthly bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
