Member Services Supervisor

Crunch Fitness•Chesterfield, MI

3d•Onsite

About The Position

Crunch Fitness is seeking a Member Services Supervisor to support the club and its members as the company expands. The role involves implementing club procedures, encouraging productive teamwork, generating and following up on membership prospects, selling membership services and Dot Fit products, maintaining records, and checking facility cleanliness. The position is full-time and performed in person.

Requirements

Must be a United Citizen.
Customer service experience: 1 year preferred.
Management experience: 1 year preferred.

Nice To Haves

One year of customer service experience.
One year of management experience.

Responsibilities

Demonstrate working knowledge of club standard operating procedures and policies.
Communicate and implement club policies and procedures with employees.
Encourage staff to work as a team and be productive.
Make decisions as needed.
Generate appointments through member referrals, networking, formal presentations, public demonstrations, master systems, and phone calls.
Follow up with prospects, conduct gym tours, and enroll prospects in memberships.
Sell membership services and Dot Fit products as part of regular sales presentations.
Maintain accurate records using Crunch Fitness VFP master systems, including the TI log, Club Activity, Web Leads, and Production Book.
Conduct daily facility walk-arounds to ensure cleanliness.