Member Services Supervisor

Crunch Fitness•Farmington Hills, MI

5d•Onsite

About The Position

Crunch Fitness is seeking a Member Services Supervisor to support club operations and member services. The role includes communicating and implementing club policies, encouraging staff productivity and teamwork, generating and following up on membership prospects, conducting gym tours, selling memberships and Dot Fit products, maintaining records in Crunch Fitness systems, and checking facility cleanliness. The position is full-time and in person. Pay is $13.73 per hour plus a monthly bonus.

Requirements

Must be a United Citizen.
One year of customer service experience is preferred.
One year of management experience is preferred.

Nice To Haves

One year of customer service experience.
One year of management experience.

Responsibilities

Demonstrate working knowledge of club standard operating procedures and policies.
Communicate and implement club policies and procedures to employees.
Encourage staff to work as a team and be productive.
Make decisions as needed.
Generate appointments through member referrals, networking, formal presentations, public demonstrations, master systems, and phone calls.
Follow up with prospects, conduct gym tours, and enroll prospects in gym memberships.
Sell membership services and Dot Fit products as part of regular sales presentations.
Maintain accurate records using Crunch Fitness VFP master systems, including the TI log, Club Activity, Web Leads, and Production Book.
Conduct daily facility walk-arounds to ensure cleanliness.