Overnight - M-TH - 9pm - 5am

Planet Fitness - Baseline Fitness • Fargo, ND

2d • Onsite

About The Position

Responsible for new member sales and providing a positive member experience. The role includes welcoming potential members, handling front desk tasks and membership inquiries, signing up new members, giving tours, managing account changes, assisting with member service issues, and helping maintain the club’s cleanliness and organization. The overnight schedule is Monday through Thursday, 9 p.m. to 5 a.m. Shift expectations include at least one hour of deep cleaning and at least one hour of continued training during each eight-hour shift.

Requirements

• Strong customer service skills.
• Basic computer proficiency.
• Communicate and interact with customers, coworkers, and the public in a way that exceeds their needs.
• Actively listen, empathize with customers, and work with them to solve problems.
• Recognize and define problems, analyze relevant information, consider alternative solutions, and seek assistance when needed.
• Demonstrate tact and appropriate behavior and language in interactions.
• Stand and walk for at least 75% of the shift.
• Talk in person or on the phone for at least 75% of the shift.
• Be able to lift up to 50 pounds less than 30% of the time.

Responsibilities

• Greet potential members and provide a positive customer experience.
• Handle front desk tasks, information calls, member check-ins, new member sign-ups, and tours for prospective members.
• Make changes to members’ accounts as needed.
• Address member service issues and questions, escalating them to the Club Manager or Assistant Manager when needed.
• Help maintain the neatness and cleanliness of the club.
• Complete at least one hour of deep cleaning and at least one hour of continued training per shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed