Member Services Representative - Second Shift 2 pm to 10 pm

Planet Fitness - Cambridge Fitness•Mentor, OH

10d

About The Position

The Team Member is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role is described as a fun, positive, and energetic work environment that supports personal development. The position is for a second shift from 2 pm to 10 pm. Duties include welcoming members and visitors, maintaining club cleanliness, handling front-desk activities, and addressing member questions and concerns professionally.

Requirements

High school diploma or GED equivalent.
Must be 18 years of age or older.
Basic computer proficiency.
Passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and ability to interact positively and professionally with members and coworkers while exceeding member expectations.
Strong listening skills, empathy, and problem-solving ability.
Ability to demonstrate diplomacy and use appropriate behavior and language in all interactions.

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members, and guests, providing exceptional customer service.
Maintain the neatness and cleanliness of the club.
Answer phones in a friendly manner and assist callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate updates to members’ accounts.
Respond to member questions and concerns in a timely and professional manner, escalating matters to the Assistant Manager or Manager as needed.