Member Services Representative - Second Shift 2 pm to 10 pm

Planet Fitness•Mentor, OH

10d

About The Position

The Member Services Representative (Team Member) creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role includes front desk activities, maintaining club cleanliness, and responding to member questions and concerns. The listed shift is 2 p.m. to 10 p.m.

Requirements

Customer service background preferred.
Basic computer proficiency.
Passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills, including the ability to interact positively and professionally with members and coworkers and exceed member expectations.
Strong listening skills and the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions and use appropriate behavior and language.
High school diploma or GED equivalent required.
Must be 18 years of age or older.

Nice To Haves

Customer service background.

Responsibilities

Greet members, prospective members, and guests and provide exceptional customer service.
Maintain the neatness and cleanliness of the club.
Answer phones in a friendly manner and assist callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate updates to members’ accounts.
Respond to member questions and concerns in a timely and professional manner, escalating to the Assistant Manager or Manager as needed.