Member Services Representative

Crunch Fitness - Fitness Growth Capital • Palm Coast, FL

8d

About The Position

The Member Services Representative welcomes members and guests, supports membership and retail sales, and facilitates check-in, communications, and member service requests. The role also includes scheduling and processing payment for member services, maintaining knowledge of club facilities and schedules, keeping the work area clean and organized, and completing opening and closing duties. The representative follows company procedures and Employee Handbook policies, assists with projects delegated by club management, and attends department and employee training meetings.

Requirements

• Fluent in English.
• Proficient reading and writing skills.
• Computer skills.
• Strong customer service skills.

Responsibilities

• Conduct membership sales.
• Greet members and guests with a smile and wish them well as they exit the club.
• Check in members and guests according to company procedures.
• Facilitate messages on club software at member check-in.
• Answer phones in a courteous, helpful, and professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere that makes members feel welcome.
• Facilitate member requests or forward them to a manager.
• Maintain a professional disposition at all times.
• Sell retail products.
• Schedule member services, such as tanning.
• Facilitate payment for member services according to company procedures.
• Know the club's facilities, services, and schedules.
• Maintain a clean and organized work area.
• Assist with projects delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Perform opening and closing duties.
• Attend monthly or weekly department meetings and employee training meetings.

Benefits

• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training and development

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed