Member Services Representative

Crunch Fitness - Fitness Growth Capital • Nashua, NH

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About The Position

The Member Services Representative supports club members and guests by providing courteous customer service, handling membership sales and check-ins, communicating club information, and facilitating member services. The role also includes maintaining an organized work area, completing opening and closing duties, and assisting with projects as delegated by club management. The representative reports to the Manager and attends department meetings and employee training meetings.

Requirements

• Fluency in English.
• Proficient reading and writing skills.
• Computer skills.
• Strong customer service skills.

Responsibilities

• Conduct membership sales.
• Greet members and guests with a smile and wish them well as they exit the club.
• Check in members and guests according to company procedures.
• Facilitate messages on club software during member check-in.
• Answer phones in a courteous, helpful, and professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere that makes members feel welcome.
• Facilitate member requests or forward them to a manager.
• Maintain a professional disposition at all times.
• Sell retail products.
• Schedule member services, such as tanning.
• Facilitate payment for member services according to company procedures.
• Know the club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist with projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Complete opening and closing duties.
• Attend monthly or weekly department meetings and employee training meetings.

Benefits

• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training and development

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed