Front Desk Representative (Part time)

Boys and Girls Club of Laguna Beach•Laguna Beach, CA

11d•Onsite

About The Position

The Member Services Representative provides a wide range of administrative member services support for the Canyon Branch to facilitate the efficient operation of the organization. Under the supervision of the Area Member Services Director, the Member Services Representative will assist the organization and administration of Member Services. This role is an administrative support position responsible for performing general administrative and clerical support duties, including managing the front of house for the Canyon Branch. The position requires adherence to safety policies and procedures, sanitation procedures, CPR/First Aid recertification, amended first aid response procedures, and protection from infection protocols.

Requirements

High School Diploma (Bachelor’s degree preferred)
Mandatory CPR and First Aid Certifications
Valid state driver’s license and insurance
Genuine interest in and knowledge of youth development and safety
Leadership, responsibility, patience, dependability, maturity, positive attitude, flexibility, punctuality, organized
Ability to work with frequent interruptions and changes in work priorities
Ability to multitask and prioritize tasks
Ability to maintain confidentiality
Computer skills and knowledge of relevant software
Strong communication skills, both oral and written
Knowledge of principles and practices of basic office management
Excellent customer service and interpersonal skills
Ability to sit at a desk or computer for extended periods of time
Ability to lift at least 20 pounds
Ability to go up and down stairs throughout the day
Must be at least 25 years of age to drive Club vehicle
Must have a clean driving record to drive Club vehicle

Nice To Haves

Bachelor’s degree

Responsibilities

Provide excellent customer service to members, parents, board members, and the community.
Scan general and program attendance.
Enter charges and payments into MyClubHub database.
Pull reports and find/fix data.
Print out billing statements.
Track and log membership payments and paperwork.
Create and maintain electronic filing systems for Club documents.
Maintain electronic and hard copy filing systems.
Handle phone and in-person requests for information.
Resolve administrative problems and inquiries.
Maintain procedures manual to ensure consistent performance of routines.
Maintain a clean and orderly front desk area.
Ensure adequate copies of membership forms, permission slips, and other required forms are in stock daily.
Maintain communication with parents regarding upcoming events and programs.
Maintain communication with schools regarding Club programs, school calendars, and dismissal times.
Seek out appropriate training and work to achieve greater responsibility.
Take initiative to achieve individual professional goals, seek out ways to better serve members, and help the organization accomplish its mission.
Contribute to a positive work environment and strive to maintain personal competency.
Attend weekly staff meetings, staff development workshops, and participate in regular trainings.
Maintain daily communication with parents and Club guests.
Check email and act upon directives and information contained therein.
Provide others with necessary, correct, and timely information and feedback.
Understand and accept guidance and supervision.
Work as a team and cooperate with the entire staff for the welfare of the Club.
Seek out new and varied techniques to communicate with staff and members.
Demonstrate knowledge of principles and processes for providing customer service.
Problem-solve through situations requiring conflict resolution.
Accomplish tasks with little direct supervision.
Serve as a role model for co-workers and youth, demonstrating responsible, ethical, and professional behavior.
Enhance and encourage the growth of co-workers.
Ensure a healthy and safe environment for Club members, volunteers, and co-workers.
Complete daily Club Scrub assignment and ensure the Club is clean, organized, and free of litter and clutter.
Transport members in Club vehicle (must be at least 25 years of age and have a clean driving record).
Assume other duties as assigned.
Follow all Club policies and guidelines.