Part-Time Front Desk

CAMS (Community Association Management Services)•Bethpage, TN

16h•Onsite

About The Position

CAMS, an HOA management company, is seeking a part-time, on-site Front Desk staff member to work at a large-scale community in Durham, NC. The role involves greeting visitors and residents, assisting with membership matters, managing amenity center duties, and performing administrative tasks. The position offers 20-24 hours per week, with anticipated shifts including weekdays from 5pm-9pm and weekends anytime between 7am-9pm (morning, afternoon, and evening shifts averaging 4-5 hours). Shift preference and availability will be discussed during the interview.

Requirements

Graduation from high school
Two years' experience in a customer service position
Strong computer skills
Ability to maintain CPR/AED certification
Ability to communicate effectively both orally and in writing
Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors
Strong conflict resolution skills
Excellent “people” skills
Ability to multi-task
Ability to learn and proficiently utilize community management software and Microsoft Office products
Must be dependable, solution-oriented and professional in appearance
Dependable with good attendance, good work quality, positive contributor
Ability to work successfully with little direct supervision
Works well with others
Honesty; being truthful and trustworthy, doing what needs to be done and what is right, being fair and objective, having personal integrity and treating others in a mature, responsible manner
Loyalty; having commitment toward the goals of the organization and the nature of the business, respecting its efforts, defending its good name, giving the job the best effort and sincerity
Initiative: ability to think, work and make decisions based on sound judgment
Must possess a strong commitment to customer service excellence

Nice To Haves

Experience working for a community association or recreation center

Responsibilities

Greet visitors and residents in a professional manner.
Assist residents with membership matters, including event and activities registration, and guest registration.
Open or close the amenity center as required by the shift.
Administer membership programs according to board-approved policies.
Assist with room setup and takedown for scheduled uses.
Periodically walk the facility to identify guests who have not checked in and assist members and guests.
Enforce board-approved rules and regulations for amenity center use.
Log in/out and distribute activity equipment and keys, ensuring their return in good condition.
Register residents for events and activities, collect payment, and provide receipts.
Create name tags for new residents and enter information into the membership database.
Assist with the maintenance of access control software programs.
Answer phones, greet visitors, and provide information.
Report any accidents, unsafe conditions, or problems to the appropriate staff member.
Assist with room reservations and rentals, ensuring payment, setup, and takedown arrangements are made.
Maintain and update homeowner addresses in Vantaca.
Track closings of units.
Maintain office equipment inventory.
Alert appropriate team members immediately on any issues of concern.
Maintain electronic files (homeowner, vendor, etc.).
Respond to inquiries from homeowners, residents, vendors, and others.
Coordinate with Facilities Manager on maintenance requests.
Refer inquiries to appropriate resources.
Perform other department-related duties as assigned by the Manager or other team members.