Member Services Representative Sub

Excel Fitness • Waco, TX

6d

About The Position

Excel Fitness, a Planet Fitness franchise group, is hiring a Member Services Representative Sub to provide additional support by covering shifts as needed. The role offers schedule flexibility and involves creating a positive member experience through customer service and maintaining a clean facility. Representatives check members into the system, tour prospective members and assist with sign-ups, update member accounts, respond to questions and concerns, and escalate issues to management when appropriate. The position requires being available to help cover shifts and being on call as needed.

The role involves continual standing, walking, and talking in person or by phone, and occasionally lifting up to 50 pounds. Employees may encounter commercial cleaning products. Team members must wear masks while in the club, and members must follow applicable state and local mask mandates. The facility uses touchless check-in and promotes safe distancing, with enhanced sanitation protocols for equipment and facilities.

Compensation is $11.00 per hour. Excel Fitness describes opportunities for career growth within its expanding group of clubs. Employees at franchise locations are employed by the franchisee, not PFHQ.

Requirements

• Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
• Punctuality and reliability.
• Demonstrate diplomacy in all interactions and use appropriate behavior and language.
• High school diploma or GED equivalent.
• Must be at least 18 years of age.
• Ability to stand and walk continually during a shift.
• Ability to talk continually in person or on the phone during a shift.
• Ability to occasionally lift up to 50 pounds.
• May occasionally encounter commercial cleaning products during a shift.
• Must wear a mask while in the club.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Provide exceptional customer service while filling in for available shifts as needed.
• Be on call to assist with shift coverage as needed.
• Check members into the system.
• Take prospective members on tours and assist them with the new account sign-up process.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
• Perform detailed cleaning in all areas of the facility.

Benefits

• Financial wellness benefit, MyFlexPay, which allows employees to access payday any day.
• Free Planet Fitness Black Card Membership for every Team Player.
• Employee Assistance Program with free and confidential access to counseling resources.
• Paid Time Off (PTO), offered to eligible Team Players.
• Paid Parental Leave, offered to eligible Team Players.
• Health Insurance Benefits, offered to eligible Team Players.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED