Member Services Representative - Credit Union - Cloquet, MN

Northwoods Credit Union•Cloquet, MN

8d•$17 - $25•Onsite

About The Position

This full-time, entry-level position offers a starting wage of $17.00 per hour or more depending on experience, plus eligibility to earn incentive pay. NCU also offers a performance-based career path with advancement opportunities as you grow your skills and expertise. Candidates with relevant credit union or MSR/Teller experience may be considered for placement at the MSR II or III level and may be offered a higher starting wage, based on experience. In this role, you'll do more than provide great service. You'll build trusted relationships, create meaningful impact, and be part of a supportive, collaborative team that truly has each other's backs. As a Member Service Representative, you're the friendly first point of contact, delivering exceptional service with every interaction. You process routine financial transactions with accuracy and efficiency, while taking the time to truly understand each member's unique financial needs and recommending solutions that support their goals. You'll play a vital role in strengthening our members' financial wellbeing as well as the community by creating positive experiences and building connections that support NCU's vision of building life-long relationships, one member at a time.

Requirements

High school diploma or equivalent is required
Valid driver's license is required

Nice To Haves

Prior experience in customer service or cash handling is a plus, but not required

Responsibilities

Process routine financial transactions with accuracy and efficiency.
Understand each member's unique financial needs and recommend solutions that support their goals.
Deliver exceptional service with every interaction.
Build trusted relationships and create meaningful impact.
Be part of a supportive, collaborative team.

Benefits

PTO – Full time employees accrue up to 18 days of PTO annually with increased accrual rates based on tenure.
Paid Holidays – Enjoy up to 12 paid holidays each year
Clothing allowance - $100 annually for NCU logo wear following 90 days of employment
Medical coverage – Two plan options available including a high-deductible plan with 100% employer paid premiums for employees and dependents
Dental insurance – Employer pays 100% for employees, 50% for dependents
Health Savings Account (HSA) – Contribute pre-tax dollars, with employer contributions each pay period
Flexible Spending Accounts (FSA) - Healthcare, limited-purpose (dental/vision), and dependent care options available
Life and AD&D insurance – 100% employer paid
Short-term and long-term disability insurance – 100% employer paid
401(k) – Plan eligibility beginning 1st of the month following hire, with employer match up to 6% after one year of service, full vesting after 3 years of service, profit-sharing potential, plus rollover and loan options available
Supplemental insurance – Employee paid options available
Potential annual bonus
Discounted employee loan rates
Donation match
Additional employee perks