Member Services Representative

GREATER HOUSTON RETAILERS COOPERATIVE ASSOCIATION INC•Stafford, TX

14d•$45,000 - $60,000•Onsite

About The Position

The Greater Houston Retailers Cooperative Association, Inc. (GHRA) is one of the leading independent convenience store cooperatives in the nation. GHRA provides many benefits and values to its members. GHRA operates a full-service warehouse and distribution center supplying goods and services to the convenience store industry. MSR (Field-Based Position) - Galveston, TX Territory General Summary: Market Sales Supervisor The Merchandiser is responsible for making sure all the stores within an assigned territory are compliant to customer marketing agreements (CMAs), including proper Plan-O-Gram, product placements, point-of-sale materials, shelf tags, and displays. In addition, MSRs can work with member store personnel to add products, promotions, or programs into the store. Primary Responsibility: Complete quarterly survey forms to make sure stores are in compliance to receive all rebate funding available from vendors/manufacturers. Each MSR will monitor our member’s outlets participation of programs on a monthly-basis and take appropriate action to keep stores within terms of agreed upon contracts/programs, while encouraging them to participate in additional programs/promotions from Warehouse. Essential Functions: Achieve and/or exceed strategic sales growth metrics using surveys for compliance and participation. Responsible for managing time to cover all assigned stores within the prescribed deadlines. Communicate on an agreed upon frequency with members through phone calls, store visits, and emails. Communicate all required paperwork to GHRA on in a complete manner and on a timely basis. Ensure GHRA stores execute promotional activity and merchandising requirements per GHRA Corporate and Warehouse retail agreements. Execute required surveys accurately & efficiently. Work in tandem with Field Consultant to be consulting with our members ensuring we are providing all the program services and value promised. Inspecting and ensuring all the member requirements are being satisfied for GHRA programs and agreed upon merchandising planograms. Ensure that GHRA merchandise is labeled, fronted, priced, stocked, and rotated appropriately This individual should possess strong organizational skills, time management, and customer engagement skills.

Requirements

21+ years of age.
2+ years of sales and/or customer service experience in convenience store/CPG industries
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Flexible schedule; able to travel as required.
Valid driver’s license and good driving record
Candidates must pass a background check, drug screen and other job requirements.
Excellent planning and organizational skills
Good communications skills

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Complete quarterly survey forms to make sure stores are in compliance to receive all rebate funding available from vendors/manufacturers.
Monitor member outlets' participation of programs on a monthly basis and take appropriate action to keep stores within terms of agreed upon contracts/programs, while encouraging them to participate in additional programs/promotions from Warehouse.
Achieve and/or exceed strategic sales growth metrics using surveys for compliance and participation.
Manage time to cover all assigned stores within the prescribed deadlines.
Communicate on an agreed upon frequency with members through phone calls, store visits, and emails.
Communicate all required paperwork to GHRA in a complete manner and on a timely basis.
Ensure GHRA stores execute promotional activity and merchandising requirements per GHRA Corporate and Warehouse retail agreements.
Execute required surveys accurately & efficiently.
Work in tandem with Field Consultant to consult with members, ensuring GHRA is providing all promised program services and value.
Inspect and ensure all member requirements are being satisfied for GHRA programs and agreed upon merchandising planograms.
Ensure that GHRA merchandise is labeled, fronted, priced, stocked, and rotated appropriately.