Member Services Representative
Crunch Fitness - Fitness Growth Capital•Wilkes-Barre, PA
•Onsite
About The Position
This role is responsible for greeting members and guests, managing check-ins, handling phone calls, promoting special events, and maintaining a welcoming atmosphere. The representative will also be involved in membership sales, retail sales, scheduling services, processing payments, and ensuring the club's facilities, services, and schedules are well-understood by members. A key aspect of the role is maintaining a professional disposition and a clean work area, while also assisting with various projects as delegated by management and adhering to all company policies.
Requirements
- Fluent in English
- Proficient reading and writing skills
- Computer Skills
Nice To Haves
- Strong customer service skills
Responsibilities
- Membership Sales
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain professional disposition at all times
- Sell retail products
- Schedule member services: tanning, etc
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Opening and closing duties
- Attend Monthly or Weekly Department Meetings
- Attend Employee Training Meetings
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
