Member Services Representative

WESTconsin Credit Union Careers•Prescott, WI

10d•Onsite

About The Position

Do you enjoy learning about a company's products and services and sharing that knowledge with others? If so, we may have the perfect opportunity for you to spend your day at WESTconsin Credit Union. We are looking for an enthusiastic individual that wants to join our team as a Full-Time Member Services Representative. You will be given the opportunity to showcase your relationship building skills to enhance the member experience. You will be working in our Prescott office, where conversation and getting to know our members is a privilege. You will gain extensive knowledge in our products and services through our exceptional training program. If you desire an exciting, new career and this sounds like a way you'd like to spend your day, we encourage you to apply!

Requirements

High school diploma or equivalent
Proven track record in customer service
Proficiency in basic computer, data entry, and typing skills
A positive attitude, professional image, and self-motivation are essential
Excellent verbal and written communication skills
Ability to work a flexible, full-time schedule to include a Saturday rotation

Responsibilities

Open new share accounts (savings, checking, money market, certificate, commercial, organizational, and benefit accounts like individual retirement and health savings accounts, trust accounts, estate, custodial, and guardianship accounts)
Evaluate member needs by asking appropriate questions and listening carefully to refer members to appropriate products and services
Represent the Credit Union to members in a friendly, positive, and professional manner
Provide prompt, efficient, confidential, and accurate service in the processing of transactions
Respond to members' requests, problems, and complaints, and/or direct them to proper person for assistance and resolution