Member Services Representative - Universal

PIONEER FEDERAL CREDIT UNION•Hailey, ID

9d•Onsite

About The Position

Pioneer FCU is seeking a dynamic, enthusiastic Universal Member Services Representative for its Hailey, Idaho branch. The representative greets and assists members and prospective members with credit union needs, explains services, opens and maintains accounts, responds to problems, supports loan applications and disbursements, and directs members to appropriate team members. Candidates must be eligible for membership at Pioneer to obtain employment. The role combines member service, account and loan processing, financial transactions, and relationship development. The representative identifies member needs and opportunities to introduce relevant products, follows up on new loans and deposit accounts, and helps protect members and Pioneer through appropriate additional loan products. The role also requires accurate documentation, safeguarding confidential information, following internal controls and government regulations, maintaining knowledge of Pioneer’s products and processes, and completing assigned training.

Requirements

At least six months of similar or related experience.
High school education or GED.
Eligible for membership at Pioneer to obtain employment.
Excellent public relations skills.
Knowledge of credit union services and products.
Organizational skills to ensure required information is properly recorded and disseminated.
Efficiency, accuracy, and professionalism in communication.
A significant level of trust and diplomacy, along with courtesy and tact.
Ability to handle extensive personal contact, including interactions that are personal or sensitive in nature.
Ability to motivate or influence others and foster sound relationships with outside entities.

Responsibilities

Open and maintain consumer and business accounts and loans.
Review credit reports and use open-ended questions to identify member needs, deepen relationships, and introduce relevant products.
Follow up on new loans and deposit accounts, identify issues or concerns, and ask for referrals.
Offer additional loan add-on products to help protect members and Pioneer.
Perform account and loan maintenance accurately and promptly.
Process member financial transactions, including deposits, withdrawals, and loan payments; verify signatures, amounts, and available funds.
Sell money orders and cashier’s checks, and make transfers as directed and within credit union policies.
Balance daily transactions and ensure cash recycler inventory is correct at closing.
Welcome members, provide routine information about services, and escort them to appropriate locations in the branch.
Ensure inspections and loan documents are accurate and timely so Pioneer can secure liens and lending departments have supporting documents.
Ensure account documentation is opened accurately and promptly for auditing purposes.
Secure and maintain confidential member information and protect Pioneer’s reputation.
Maintain thorough knowledge of consumer, real estate, and business lending and account policies and procedures.
Follow security and internal controls policies, member service standards, and government regulations.
Act as a liaison between members and various organizations and departments.
Help maintain Pioneer’s brand look and feel.
Stay current on Pioneer products and services, including deposit accounts, loan products, electronic banking features, video platforms, online account and loan opening, DocuSign for loan closings, signature cards, and forms.
Use multiple systems to assist internal and external requests.
Complete assigned training to perform job functions or as required by law.

Benefits

Compensation starting at $19.29, depending on experience.
Additional compensation for fluency in Spanish.
Dollar-for-dollar 401(k) employer matching of 8% after Year One.
Health, dental, and vision insurance; Pioneer pays at least 80% of premiums for team members and dependents.
12 paid holidays, including the day after Thanksgiving as Team Member Appreciation Day.
Accrual of up to 16 days of paid time off in Year One, plus birthday and work anniversary floating holidays.
PTO accrual increases with Pioneer seniority.
Interest-free wardrobe salary advance of up to $300, available on Day One.
Interest-free technology salary advance of up to $2,000.
Interest-free wellness advance of up to $1,000 for a gym membership, Peloton, or exercise equipment.
Tuition reimbursement of up to $2,300 per semester.
Childcare reimbursement of up to $100 per child per month.