Member Services Representative I - Whitefish

WHITEFISH CREDIT UNION ASSOCIATION•Whitefish, MT

About The Position

The Member Services Representative I serves as a professional, knowledgeable, and friendly point of contact for Whitefish Credit Union members and the public. The representative directs members to appropriate personnel or departments, opens new member accounts, processes personal loan and line-of-credit requests up to an assigned limit, and provides a range of member services. The role excludes residential mortgages and operates within established regulations, policies, and procedures. The representative supports members through teller transactions, payment processing, transaction research, wire requests, notary services, account inquiries, and general information about the credit union. The position also involves answering incoming calls, welcoming and directing visitors, maintaining accurate member contact information, communicating pertinent information to supervisors and senior management, and completing other tasks as assigned. The position reports to the Branch Manager or Consumer Loan Manager.

Requirements

High school diploma or equivalent.
1–3 years of professional member service experience.
1–3 years of professional banking or credit union experience.
Ability and willingness to learn Whitefish Credit Union’s history, philosophy, and organizational structure.
Ability to learn basic teller and loan officer functions.
Knowledge of NCUA insurance and IRA guidelines and procedures.
Ability and willingness to maintain notary licensure.
Effective communication in person, in writing, and over the phone with internal and external stakeholders; courtesy and tact are essential.
Ability to interact calmly and professionally with people from all backgrounds.
Ability to multitask, prioritize, and organize daily responsibilities with attention to detail and timeliness.
Ability to follow oral and written instructions.
Ability to work effectively with others, listen, share work-related information, and tolerate different work styles.
Competence with Microsoft Office and willingness to use a variety of office equipment and software systems.
Ability to lift up to 15 pounds, with or without accommodation.
Ability to complete mandatory annual BSA training and pass applicable tests.
Ability to follow privacy guidelines and organizational policies and procedures and protect confidential information.

Responsibilities

Process personal loan and line-of-credit requests for prospective and existing members up to the assigned limit, excluding residential mortgages.
Serve as the primary contact for opening member accounts in accordance with established regulations, policies, and procedures.
Provide member services, including teller transactions, payment processing, transaction research, wire requests, and notary services.
Answer member questions about accounts and provide general information about Whitefish Credit Union.
Understand credit union products and match them to member needs.
Answer incoming phone calls promptly and professionally.
Welcome members, vendors, and other guests, and direct them to appropriate personnel or departments.
Correct member contact information as needed.
Maintain communication with supervisors and senior management about pertinent problems, developments, changes, and other important information.
Report to work on time and as scheduled.
Complete tasks and projects requested by a supervisor or senior management, and other duties required by organizational needs.
Complete mandatory annual BSA training, including training on Red Flag, identity theft, OFAC, CTR and SAR reporting and thresholds, and safeguarding member information; pass applicable tests.
Follow Whitefish Credit Union, Montana, and federal information privacy guidelines and credit union policies and procedures.
Protect confidential member and credit union information.

Benefits

Competitive starting wage
100% paid health insurance for employee
Flexible spending account (Flex plan) available
Telehealth available
3% employer 401(k) contribution, with no matching requirement
8% employer pension plan contribution following the first year of employment
11 paid federal holidays (Saturday holidays excluded)
17 days of PTO annually, accrued monthly
Life and disability insurance
Wellness program
24 hours annually of paid time for nonprofit volunteer efforts
Tuition reimbursement program; application-eligible following one year of employment