Member Services Representative I

Advancial Federal Credit Union • Lafayette, LA

5d • $16 - $18 • Onsite

About The Position

Advancial is a credit union founded in 1937 that provides members with service, financial products, and financial solutions. The Member Services Representative I provides member service and conducts financial transactions in person and by phone. The role is based onsite at the Lafayette Branch in Lafayette, Louisiana, and requires availability for at least two Saturday shifts each month. Compensation is $16–$18 per hour.

The position supports daily branch operations, helps members identify products and services that may improve their financial well-being, and works to meet sales and performance goals. It also involves resolving member issues, following credit union policies and regulations, and contributing to a positive, inclusive, collaborative team environment.

Requirements

• High school diploma or equivalent, with three months of related experience and/or training, or an equivalent combination of education and experience.
• Must be available to work at least two Saturday shifts each month.

Responsibilities

• Provide outstanding member service and maintain high satisfaction scores.
• Perform accurate and efficient financial transactions in person and by phone.
• Identify and recommend products or services to improve members’ financial well-being.
• Meet or exceed sales and performance goals.
• Resolve member issues promptly and professionally.
• Ensure compliance with credit union policies, procedures, and regulations.
• Support daily branch operations, including opening and closing activities as needed.
• Foster a positive, inclusive, and collaborative team environment.

Benefits

• Comprehensive healthcare benefits.
• Life insurance.
• 401(k) benefits and employer contributions.
• 11 company holidays.
• Three weeks of vacation to start.
• Access to company vacation homes in Destin, Florida, and Breckenridge, Colorado, with only taxes to cover.
• Affordable pet insurance with employer contributions.
• After one year, coverage of 80% of tuition costs.
• Advancial Life Rewards reimbursement of up to $1,000 annually for unexpected expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED