Member Services Representative I

Advancial Federal Credit Union • Lafayette, LA

11d • $16 - $18 • Onsite

About The Position

We’re proud to be recognized as one of USA TODAY’s Top Workplaces and to have earned the Best and Brightest Companies to Work For award eight years running. Founded in 1937, Advancial is one of the nation’s longest‑standing credit unions, committed to creating lasting value for our members through exceptional service, quality products, and innovative financial solutions. At Advancial, we believe work should be meaningful and energizing. We’re a passionate, collaborative team that values creativity, positivity, and the drive to make a real impact. We work hard, we have fun, and we show up every day ready to support each other and the members we serve.

Requirements

• High School diploma or equivalent; with three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Provide outstanding member service and maintain high satisfaction scores
• Perform accurate and efficient financial transactions in person and by phone
• Identify and recommend products or services to improve members’ financial well-being
• Meet or exceed sales and performance goals
• Resolve member issues promptly and professionally
• Ensure compliance with all Credit Union policies, procedures, and regulations
• Support daily branch operations, including opening and closing activities as needed
• Foster a positive, inclusive, and collaborative team environment

Benefits

• Comprehensive healthcare
• Life insurance
• 401(k) benefits
• 11 company holidays
• Three weeks of vacation
• Access to vacation homes in Destin, FL, and Breckenridge, CO
• Pet insurance with employer contributions
• Tuition reimbursement (80% covered after one year)
• Advancial Life Rewards program (reimburses up to $1,000 annually for unexpected expenses)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED