Member Services Representative I - Whitefish

Whitefish Credit Union•Whitefish, MT

About The Position

The Member Services Representative I serves as a professional, knowledgeable, and friendly representative of Whitefish Credit Union’s member service and lending functions. The role directs members to appropriate personnel or departments, opens new member accounts, processes personal loan and line-of-credit requests within the assigned limit, and provides a range of member services including teller transactions, payment processing, research, wire requests, and notary services. The representative answers account questions, provides general information about the credit union, and recommends products suited to members’ needs. The position reports to the Branch Manager or Consumer Loan Manager and has no supervisory responsibilities. The job description is a general outline, and duties and requirements may be revised or expanded as organizational needs change.

Requirements

High school diploma or equivalent.
1–3 years of professional member service experience.
1–3 years of professional banking or credit union experience.
Ability and willingness to learn Whitefish Credit Union’s history, philosophy, and organizational structure.
Ability to learn basic teller and loan officer functions.
Knowledge of NCUA insurance and IRA guidelines and procedures.
Ability and willingness to maintain notary licensure.
Effective in-person, written, and telephone communication with internal and external stakeholders; courtesy and tact are essential.
Ability and willingness to interact calmly and professionally with people from all backgrounds.
Ability to multitask, prioritize, and organize daily responsibilities with attention to detail and timeliness.
Ability to follow oral and written instructions.
Ability to work effectively with others, listen well, share work-related information, and be tolerant of others’ work styles.
Competence with Microsoft Office and ability and willingness to use a variety of office equipment and software systems.
Ability to lift up to 15 lbs., with or without accommodation.
Ability to complete required annual BSA training and pass applicable tests.
Ability to follow applicable privacy guidelines and credit union policies and procedures and protect confidential information.

Responsibilities

Process personal loan and line-of-credit requests for prospective and existing members, excluding residential mortgages, up to the assigned limit.
Serve as the primary contact for opening accounts in accordance with established regulations, policies, and procedures.
Provide member services, including teller transactions, transaction research, wire requests, notary services, account assistance, and general information about Whitefish Credit Union.
Act as a Whitefish Credit Union product expert and match products to member needs.
Answer incoming phone calls promptly, proactively, and professionally.
Complete tasks and projects requested or required by the supervisor, senior management, and organizational needs.
Receive and announce members, vendors, and other guests, and direct them to the appropriate personnel or department.
Correct member contact information as needed.
Maintain ongoing communication with the supervisor and senior management about pertinent problems, developments, changes, and other important information.
Report to work on time and as scheduled.
Complete other duties as assigned.
Complete mandatory annual BSA training covering Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, and safeguarding member information; pass applicable tests.
Follow Whitefish Credit Union, Montana, and federal information privacy guidelines and all credit union policies and procedures.
Protect confidential member and Whitefish Credit Union information.

Benefits

Competitive starting wage.
100% paid health insurance for the employee.
Flexible spending plan available.
Telehealth available.
3% employer 401(k) contribution, with no matching requirement.
8% employer pension plan contribution following the first year of employment.
11 paid federal holidays, excluding holidays that fall on Saturday.
17 days of PTO annually, accrued monthly.
Life and disability insurance.
Wellness program.
24 hours annually of paid time for nonprofit volunteer efforts under the Social Responsibility Policy.
Tuition reimbursement program; application-eligible following one year of employment.