Member Services Outbound Specialist (Bilingual - Korean)

Astiva Health•Orange, CA

2d•$20 - $27

About The Position

The Member Services Outbound Specialist makes outbound calls to introduce the company’s services, collect information using provided scripts, and respond to customer needs. The role involves building rapport, answering questions, addressing objections, and meeting call and conversion performance targets while following compliance guidelines. The specialist is also responsible for maintaining quality standards, participating in training and coaching, providing excellent customer service, and attending work consistently. The position requires verbal and written Korean bilingual ability.

Requirements

Excellent verbal communication and active listening skills.
Strong persuasion and objection-handling abilities.
Resilience and the ability to handle rejection positively.
Basic computer skills, accurate typing, CRM navigation, and data entry.
Clear, professional phone voice with good diction and tone.
Ability to work flexible schedules, including evenings and weekends if needed.
Ability to build rapport with members.
Bilingual Korean ability, both verbal and written.
Ability to read and interpret documents and write routine reports and correspondence.
Ability to speak effectively before groups and customers or employees.
Basic arithmetic skills, including calculating rates, ratios, and percentages and interpreting bar graphs.
Ability to solve practical problems and interpret written, oral, diagram, or schedule-based instructions.

Responsibilities

Make 80–150 or more outbound calls per day, depending on the campaign and company targets.
Introduce the company’s services and collect data using provided scripts while adapting to customer responses.
Identify customer needs, answer questions, overcome objections, and build rapport.
Meet or exceed KPIs, including talk time, conversion rate, and daily targets.
Follow all compliance guidelines.
Participate in daily or weekly training and coaching sessions to improve performance.
Provide exceptional customer service.
Maintain regular and consistent attendance.
Perform other duties as assigned.