Member Services Outbound Specialist (Bilingual - Korean)

Astiva Health•Orange, CA

22h

About The Position

Astiva Health, Inc. is a healthcare provider specializing in Medicare and HMO services. The Member Services Outbound Specialist makes outbound calls to introduce company services, collect information using provided scripts, and respond to customer needs. The role involves building rapport, answering questions, handling objections, meeting performance targets, and following compliance guidelines. The posting also describes the broader Member Service Specialist function as answering telephonic inquiries from current and potential members and providers about Medicare Advantage benefits, eligibility, enrollment, claims, referrals, prior authorizations, appeals, grievances, and related concerns. Specialists are expected to provide excellent customer service and maintain quality and performance standards. The role requires regular, consistent attendance and participation in training and coaching. Salary is $20.00–$27.00 per hour.

Requirements

Excellent verbal communication and active listening skills.
Strong persuasion and objection-handling abilities.
Resilience and ability to handle rejection positively.
Basic computer skills, accurate typing, CRM navigation, and data entry.
Clear, professional phone voice with good diction and tone.
Ability to work flexible schedules, including evenings and weekends if needed.
Ability to build rapport with members.
Bilingual Korean verbal and written ability.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups and customers or employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagram, or schedule instructions.

Responsibilities

Make 80–150+ outbound calls per day, depending on campaign and company targets.
Introduce company services and collect data using provided scripts while adapting to customer responses.
Identify customer needs, answer questions, overcome objections, and build rapport.
Meet or exceed KPIs such as talk time, conversion rate, and daily targets.
Follow all compliance guidelines.
Participate in daily or weekly training and coaching sessions to improve performance.
Provide exceptional customer service.
Maintain regular and consistent attendance.
Perform other duties as assigned.