Member Services Manager (2026-024)

Benton Rural Electric Association•West Richland, WA

4d•Onsite

About The Position

Benton REA is hiring a full-time Member Services Manager to lead its Member Services team. The position brings together member communications and brand, key accounts, economic development, community programs, and energy services through coordinated budgets, staffing, technology, and partnerships. The manager works under the general direction of the VP of Member Relationships from Benton REA’s West Richland campus. The role leads, coaches, and develops the team; turns cooperative strategy into department plans, projects, and budgets with measurable goals; and uses data and member feedback to improve results. It guides the organization’s brand, marketing, website, social media, and publications, and coordinates member communications during outages, emerging issues, and program changes. The manager also leads the key account program for commercial and industrial members; develops relationships with local governments, economic development organizations, and businesses; and oversees youth programs, sponsorships, community events, energy efficiency, net metering, EV and renewable projects, and BPA program requirements and reporting. The position offers a 4x10 work schedule with Fridays off and a comprehensive benefits package. The selection process may include an interview and/or skills assessment through Willo and an in-person interview. The selected candidate is subject to drug screening and a criminal background check.

Requirements

Bachelor’s degree in Business Administration, Communications, Marketing, or a related field, or an equivalent combination of education and experience that allows successful performance of the essential job functions.
Five years of progressively responsible experience managing people, budgets, projects, and external relationships, including demonstrated leadership or supervisory responsibility.
Valid driver’s license.

Nice To Haves

Experience with an electric cooperative, public utility, or energy-related organization.
Familiarity with BPA energy efficiency programs, power supply, and rates.
Key account or commercial and industrial customer management experience.
Brand management and communications experience.
Experience partnering with economic development organizations or local governments.
Communications and marketing experience.

Responsibilities

Lead, coach, and develop the Member Services team; set expectations, provide regular feedback, and foster trust, accountability, and follow-through.
Translate cooperative strategy into department plans, projects, and budgets with measurable goals, using data and member feedback to improve results.
Guide brand, marketing, website, social media, and publications, and coordinate member communications during outages, emerging issues, and program changes.
Lead the key account program for commercial and industrial members.
Build relationships with local governments, economic development organizations, and businesses.
Oversee youth programs, sponsorships, and community events.
Oversee energy efficiency, net metering, EV, and renewable projects, as well as BPA program requirements and reporting.
Coordinate budgets, staffing, technology, and partnerships across Member Services functions.

Benefits

401(k) plan with employer match of 14% with a 7% employee contribution.
20 hours of PTO per month for employees with 0–4 years of service.
Two annual floating holidays of 10 hours each.
Nine paid holidays annually, 10 hours each.
Four-day, 10-hour work schedule with every Friday off.
Comprehensive benefits options including medical, dental, vision, life, AD&D, and short-term disability insurance.
High-deductible health plan with HSA; employer-paid plan with a stated 93% employee enrollment rate.
Up to $600 employer match to HSA for family coverage.
PPO medical plan option.
Employee Assistance Program (EAP).
Tuition assistance program.
Training and development opportunities.