Member Services Manager

Quail West Foundation Inc•Naples, FL

1d•Onsite

About The Position

Quail West Golf & Country Club is seeking a polished, personable, service-driven Member Services Manager to join its Membership team. The role supports membership operations, coordinates lifestyle programs, and helps ensure that member and prospective-member interactions reflect the Club’s high standards. The Manager welcomes prospective members, conducts Club tours, assists with member requests, supports lifestyle events, and oversees Concierge operations. This position is full-time, salaried, and exempt. The seasonal schedule is Tuesday–Saturday during peak season, typically October–May, and Monday–Friday during the off season, typically June–September. The position is located at Quail West Golf & Country Club in Naples, Florida. The Manager provides administrative and operational support to the Membership and Lifestyle Director; maintains membership records and materials; assists with member documentation and notary services; and coordinates with Club departments on lifestyle programs and events. The role also guides the Concierge team, supports consistent daily operations, and identifies ways to improve service and the overall member experience.

Requirements

High school diploma required.
Active Florida Notary Public Commission required.
Ability to work Tuesday–Saturday during the Club’s peak season, typically October–May, required.
Strong interpersonal, written, and verbal communication skills.
Excellent organizational and time-management skills and meticulous attention to detail.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Strong decision-making, problem-solving, and multitasking abilities.
Ability to remain professional, composed, and effective in a fast-paced environment.
Strong leadership and people-management skills.
Professional appearance, demeanor, and communication style.
A genuine passion for hospitality and creating exceptional member experiences.

Nice To Haves

At least two years of hospitality administration experience is preferred.
Experience with Jonas, ClubEssential, or similar club management systems is preferred.
Private club, luxury hospitality, or membership services experience is highly desirable.

Responsibilities

Serve as a welcoming, professional point of contact for members and prospective members.
Build relationships with members by anticipating needs, responding to requests, and providing personalized service.
Conduct Club tours for prospective members and explain the Club’s amenities, lifestyle, and experiences.
Assist members with questions, requests, and Club-related needs.
Maintain knowledge of Club amenities, events, activities, policies, and procedures to provide accurate information.
Provide administrative and operational support to the Membership and Lifestyle Director.
Maintain accurate membership records, files, and databases using Jonas and other Club systems.
Prepare membership materials, internal directories, correspondence, and Club documentation.
Organize and maintain membership procedures and administrative resources.
Represent the Membership and Lifestyle Director when appropriate, exercising sound judgment and professionalism.
Assist with member documentation, including providing notary services as needed.
Assist with planning, coordinating, and executing lifestyle programs, events, and member engagement initiatives.
Provide on-site support during lifestyle activities.
Coordinate event details and communications with Club departments to support successful programming.
Help create engaging experiences that strengthen the sense of community among members.
Oversee daily Concierge operations and promote consistent, professional member service.
Guide and support the Concierge team in maintaining a welcoming, service-focused environment.
Support smooth day-to-day operations and uphold the Club’s hospitality standards.
Identify opportunities to enhance service, improve processes, and elevate the member experience.
Manage competing priorities, solve problems proactively, and follow through on member requests.