Member Services Manager (2026-024)
About The Position
Benton REA is seeking a full-time Member Services Manager to lead its Member Services team. The role brings together member communications and brand, key accounts, economic development, community programs, and energy services, coordinating budgets, staffing, technology, and partnerships. The position works under the general direction of the VP of Member Relationships from Benton REA’s West Richland campus. The manager leads, coaches, and develops the team; translates cooperative strategy into department plans, projects, and budgets with measurable goals; and uses data and member feedback to improve outcomes. The role guides brand, marketing, website, social media, and publications, and coordinates member communications during outages, emerging issues, and program changes. It also leads the key account program for commercial and industrial members, develops relationships with local governments, economic development organizations, and businesses, and oversees youth programs, sponsorships, community events, and energy services including energy efficiency, net metering, EV, renewable projects, and BPA program requirements and reporting. The position follows a 4x10 schedule, with every Friday off, and is based at the West Richland campus. The posting offers a comprehensive benefits package, including employer-paid family insurance, paid leave, a 401(k) match, tuition assistance, and training and development opportunities.
Requirements
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
- Five years of progressively responsible experience managing people, budgets, projects, and external relationships, including demonstrated leadership or supervisory responsibility.
- An equivalent combination of education and experience may qualify if it enables the incumbent to perform the essential job functions.
- Valid driver’s license.
Nice To Haves
- Experience with an electric cooperative, public utility, or energy-related organization.
- Familiarity with BPA energy efficiency programs, power supply, and rates.
- Key account or commercial and industrial customer management experience.
- Brand management and communications experience.
- Experience partnering with economic development organizations or local governments.
- Communications and marketing experience.
Responsibilities
- Lead, coach, and develop the Member Services team; set expectations, provide regular feedback, and foster trust, accountability, and follow-through.
- Translate cooperative strategy into department plans, projects, and budgets with measurable goals.
- Use data and member feedback to improve department results year over year.
- Guide the organization’s brand, marketing, website, social media, and publications.
- Partner across departments to keep members informed about outages, emerging issues, and program changes.
- Lead the key account program for commercial and industrial members.
- Build relationships with local governments, economic development organizations, and businesses.
- Oversee youth programs, sponsorships, and community events.
- Oversee energy efficiency, net metering, EV, and renewable projects, along with BPA program requirements and reporting.
- Coordinate budgets, staffing, technology, and partnerships across the Member Services portfolio.
Benefits
- 401(k) plan with an employer match of 14% with a 7% employee contribution.
- 20 hours of PTO per month for 0–4 years of service.
- Two annual floating holidays of 10 hours each.
- Nine paid holidays of 10 hours each.
- 4x10 work schedule with every Friday off.
- Comprehensive benefits package options including medical, dental, vision, life, AD&D, and short-term disability insurance.
- Two medical plan options.
- High-deductible health plan with HSA; employer-paid, with 93% employee enrollment.
- High-deductible plan deductible of $1,650 individual / $3,300 family for 2026, with 90% coinsurance after the deductible is met.
- Up to $600 employer match to HSA for family coverage.
- PPO medical plan; employee monthly cost is $265.05 individual / $630.66 family, with a $300 individual / $600 family deductible and 90% coinsurance after the deductible is met.
- Employee Assistance Program (EAP).
- Generous tuition assistance program.
- Training and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
