Member Services Manager

The Ohio State University • Columbus, OH

1d • Onsite

About The Position

The Member Services Manager guides and manages all membership operations and initiatives including serving as resident expert with advanced knowledge of the member management software system for the Department of Recreational Sports. Trains student employees throughout all facilities front desk operations, long term strategy of the software, coordinating account creation for systems, projects/updates, general setup and administration; act as department liaison to Student Life Information and Technology regarding system updates and maintenance; creates and manages the budget for Member Services; works with the business office aging reports, agreement billing, discount and comp sales reports, and refunds; supervises Coordinator of Member Services; point of contact for group sales and long-term membership strategy; manages the Bike Hub, including staff, inventory, budget, and vision.

Requirements

• Bachelor's degree or equivalent experience.
• 5 years of relevant experience required.

Nice To Haves

• Advanced degree may be desirable.
• 8-12 years of relevant experience preferred.
• Experience with Member Management Software used for Collegiate Recreation.

Responsibilities

• Guides and manages all membership operations and initiatives.
• Serves as resident expert with advanced knowledge of the member management software system.
• Trains student employees throughout all facilities front desk operations.
• Develops long term strategy of the software, coordinating account creation for systems, projects/updates, general setup and administration.
• Acts as department liaison to Student Life Information and Technology regarding system updates and maintenance.
• Creates and manages the budget for Member Services.
• Works with the business office on aging reports, agreement billing, discount and comp sales reports, and refunds.
• Supervises Coordinator of Member Services.
• Serves as point of contact for group sales and long-term membership strategy.
• Manages the Bike Hub, including staff, inventory, budget, and vision.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees