Member Services
About The Position
Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk. At the YMCA, we are welcoming, open to all, a place where you can belong and become. We are genuine, valuing you and embracing your individuality. We are hopeful, believing in you and your potential to become a catalyst in the world. We are nurturing, supporting you in your journey to develop your full potential. We are determined, above all else, we are on a relentless quest to make our community stronger beginning with you.
Requirements
- Must be 18 years of age.
- High school diploma or GED required.
- One year or more of related customer service experience required.
Nice To Haves
- A 2-year degree or applicable experience is preferred.
Responsibilities
- Provides excellent member service.
- Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
- Follows Member Service Desk processes and systems.
- Conducts tours of the facility for prospective members and guests.
- Displays excellent telephone skills.
- Handles monetary transactions and appropriate reconciliation of these transactions.
- Builds relationships with members.
- Proactively solves problems.
- Performs routine copying and filing.
- Keeps up-to-date with member information as outlined in the member handbook.
- Follows appropriate safety guidelines.
- Communicates to direct supervisor any concerns or incidents that may need follow-up.
- Communicates any suggestions to improve member services.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
