MEMBER SERVICES & EVENTS COORDINATOR

Fisher Island Club•Fisher Island, FL

11d•Onsite

About The Position

The Member Services and Events Coordinator takes ownership of the day-to-day execution of all Member social events at Fisher Island Club and is accountable for executing each event on-site. This individual should have proven event-planning experience and knowledge of food and beverage operations. They are self-confident, creative, extremely organized, resourceful, energetic, detail-oriented, and able to multitask. Additionally, this individual must be a professional with impeccable integrity and unquestionable ethical and moral standards. They must also possess the ability to work with highly demanding patrons with grace and charisma.

Requirements

Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills
Proactive, action-oriented, adaptable, and innovative approach to planning
Ability to work effectively in collaboration with diverse groups of people
Passion, idealism, integrity, positive attitude, mission-driven, and self-directed
Proficiency in the use of Microsoft Office applications (Word, Excel, Publisher, Outlook, and Canva)

Nice To Haves

Demonstrates clear ownership and accountability for the day-to-day execution of events, while the Member Services & Events Manager retains responsibility for overall strategic event planning.
Maintains high visibility and accessibility to the Membership.
Communicates well with upper management, F&B team, and other team members in general.
Able to anticipate challenges, plan contingencies, and proactively address them.
Possesses excellent time-management skills; must be able to prioritize, be self-motivated, and meet deadlines.
Able to understand the complexity and dynamics of Club business.
Must be proactive, dynamic, and forward-thinking.
Must possess a positive attitude and work harmoniously with colleagues.

Responsibilities

Owns the day-to-day execution of Membership social events and activities, taking the strategic plans set by the Member Services & Events Manager and driving them to completion on-site to ensure that the highest standards of service, quality, and cost goals are met
Takes full ownership of organizing each venue and ensuring it is appropriately set (décor, table assignments, food & beverage, entertainment, etc.)
Accurately completes all administrative details associated with events, including requests for vendor agreements and certificates of insurance, purchase orders, check requests, and proper follow-up on the completion of the aforementioned.
Books event spaces and creates banquet event orders (BEO) according to each function
Independently owns the project management of each event’s day-to-day timeline, ensuring execution stays on track and keeping the Member Services & Events Manager informed on progress against the overall strategic plan
Keeps track of the inventory of all event props, including rented items and off-island storage
Submits communication requests to the Communications Manager for special materials required
Creates events on the Club app, monitors the reservation count, and assists with the deployment of mass emails
Creates, prepares, and distributes event overviews and supporting documents for all Holiday events
Collects event data to help track all relevant KPIs, such as Member comments, number of participants, number of RSVPs, and any additional information for post-event reports and internal tracking purposes.
Monitors holiday reservation Excel sheets and provides confirmation calls to ensure the most accurate attendance management for major events
Maintains current, accurate, and complete files on all events in the shared drive
Communicates with the Membership Assistants to ensure they are updated on all pertinent information regarding the status of event details
Performs other duties as assigned