Member Services Coordinator

Aston Carter•Mount Juliet, TN

13d•$20 - $24•Onsite

About The Position

The Member Services Coordinator provides high-quality customer support by managing inbound and outbound client calls, addressing member needs, and ensuring a positive experience with healthcare and pharmacy-related services. This role focuses on building trust with clients through clear communication, accurate information, and professional handling of inquiries and concerns.

Requirements

Proven track record of customer support or customer service experience, ideally in a call center or member services environment.
Strong phone contact handling skills, including clear speaking, professional tone, and efficient call management.
Active listening skills and the ability to understand and respond appropriately to customer needs.
Customer-oriented mindset with the ability to adapt and respond to different personalities and communication styles.
Excellent verbal and written communication skills, with strong presentation abilities when explaining information to clients.
Ability to multi-task while managing calls and documentation, prioritize workload, and manage time effectively.
High level of sensitivity to confidential matters and commitment to protecting client information.
Experience supporting healthcare benefits, medical, or pharmacy-related inquiries is strongly preferred.
Consistent and reliable attendance with the ability to start work at 8:30 a.m.

Nice To Haves

Experience in pharmacy or healthcare settings is preferred.
Experience with inbound call handling and customer care in a service-oriented environment.
Familiarity with data entry and maintaining accurate records of customer interactions.
Ability to use de-escalation techniques to manage and resolve customer complaints.
Strong organizational skills and attention to detail when documenting client information and following procedures.

Responsibilities

Manage incoming and outgoing client phone calls in a professional and timely manner.
Identify and assess customers’ needs to ensure satisfaction and resolve issues effectively.
Build sustainable relationships and trust with clients through open, interactive, and empathetic communication.
Provide accurate, valid, and complete information using the tools, methods, and resources provided.
Handle customer complaints by offering appropriate solutions and alternatives and following up to ensure resolution.
Document and maintain detailed records of customer interactions, inquiries, and actions taken.
Follow established communication procedures, guidelines, and policies at all times.
Maintain strict sensitivity to confidential client information and adhere to privacy requirements.
Support members with healthcare benefits, medical, and pharmacy-related questions and concerns.
Use de-escalation techniques to manage and resolve customer complaints and challenging interactions.
Demonstrate reliable attendance and readiness to begin work at the scheduled start time.