Member Services Coordinator

Discovery Land Company•Fort Worth, TX

11d•Onsite

About The Position

Maverick Golf & Ranch Club, part of Discovery Land Company, is seeking a Member Services Coordinator to join the Member Services Department. This role serves as the initial point-of-contact for members and their guests, responsible for delivering exceptional experiences, communication, and memories. The coordinator will assist with greetings, reservations, and overall member satisfaction, contributing to the unique Discovery Land Company experience for members and employees.

Requirements

High school diploma or equivalent.
At least 6 months of prior hospitality experience, customer service, and telephone experience.
Must have an outgoing & well-spoken personality and be able to clearly interact verbally with members and guests.
Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.
Experience with Word, Excel, Publisher, Power Point, Email.
Willingness to learn new computer programs utilized by the Club.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills.
Ability to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Nice To Haves

College degree in hospitality, communications/marketing, or public relations preferred.
Additional languages preferred.

Responsibilities

Meet members/guests upon arrival and departure and greet them by name.
Create and maintain member profiles and preferences.
Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors, liaising with appropriate departments or vendors.
Create and update a list of trusted local area vendors, stores, and services for member/guest recommendations.
Answer incoming Club phones and transfer calls as needed.
Generate reports on specific departments, including a daily report on onsite activity and a 10-day forecast of visits and special requests.
Create and update written communication and visual guides such as calendars, amenity lists, staff listings, bios, and photos.
Design invitations or flyers for Club events to distribute to membership.
Assist with the planning and promotion of Club events.
Collaborate with Sales to create exceptional experiences for prospects/visitors.
Work with the General Manager and Public Relations team to promote positive experiences, including photography.
Assist in the golf retail shop as needed.
Perform other duties as assigned.