Coordinator, Member Services

OOIDA • Grain Valley, MO

4d • Onsite

About The Position

In this role, you’ll coordinate recurring administrative processes, reporting, documentation, follow-up, and day-to-day department needs. You’ll help ensure information is accurate, tasks stay on track, and the Membership team has the support it needs to succeed. This position is also part of the continued transformation of OOIDA’s Membership Department. As we move beyond simply processing memberships toward building stronger member relationships, improving retention and engagement, and growing our membership base, the Membership Coordinator will help identify opportunities to improve processes, strengthen accountability, and create greater capacity for the team.

Requirements

• High school diploma
• Three or more years of administrative, customer service, operations, or coordination experience
• Experience supporting a manager or department
• Equivalent combinations of education and experience will be considered

Nice To Haves

• Associate or bachelor's degree preferred
• Experience with membership, CRM, or customer service systems is a plus

Responsibilities

• Coordinate recurring administrative processes
• Reporting
• Documentation
• Follow-up
• Day-to-day department needs
• Identify opportunities to improve processes
• Strengthen accountability
• Create greater capacity for the team

Benefits

• Employee Medical & Dental Insurance available the first of the month after 60 days of employment and a low $1,250 deductible
• Vacation and personal time after 60 days
• 401K - employer matches half up to 10%
• Casual dress attire
• On-site fitness and daycare center

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED