Member Services Coordinator

Cottingham & Butler•Des Moines, IA

1d•Remote

About The Position

Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions. In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs. We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact.

Requirements

Confident guiding individuals through benefit questions
Ability to deliver a high-touch, supportive level of service
Experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment
Strong customer service skills

Responsibilities

Help individuals understand their coverage
Resolve issues for members
Connect members with the care and resources they need
Ensure a seamless experience through phone, email, and chat interactions
Support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs