Member Services Coordinator

HealthCheck360 • Davenport, IA

3d • Hybrid

About The Position

Member Service Coordinators provide exceptional customer service, supporting participants through their company’s wellness program and addressing any inquiries or concerns related to our wellness initiatives. Additionally, this role is the forefront of our advocacy services, helping members navigate their benefits and ensuring they receive the support they need.

Requirements

• Positive attitude
• Team-oriented
• Solution focused
• Highly organized
• Even-keeled

Responsibilities

• Answering all questions related to HealthCheck360 products, services, and programs through phone, email and chat
• Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects.
• Providing feedback and presenting solutions to improve efficiencies and the participant experience
• Support advocacy services to help members understand and utilize their benefits effectively.

Benefits

• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed