Member Services Coordinator (Seasonal)

Discovery Land Company • Bridgehampton, NY

17d • $23 - $29 • Onsite

About The Position

Dune Deck Beach Club is seeking a seasonal, full-time Member Services Coordinator for its Member Services Department for the Summer 2027 season. The role is based at Discovery Land Company’s Hamptons locations: Dune Deck Beach Club in Westhampton Beach and The Hills in East Quogue, New York. Employment dates are April 2027 through September 2027. H-2B visa sponsorship is available for eligible in-country extension candidates.

The Member Services Department serves as the central communication hub for members, guests, and club departments. The coordinator is an initial point of contact across the beach club’s front desk, spa/fitness, and retail areas, helping create a warm, welcoming atmosphere and anticipate members’ needs before, during, and after their visits. The position supports the Discovery Land Company experience for members and employees.

The role includes guest reception, reservation and itinerary coordination, member communications, spa and fitness support, retail operations, and preparing reports and club communications. The position requires flexible scheduling, including evenings, weekends, and holidays, and may involve long hours based on business demands. Daily travel to the worksite is required; the employer provides transportation to and from all workstations.

Requirements

• High school diploma or equivalent.
• At least six months of prior guest service experience in a high-volume restaurant, resort, or private club environment.
• Must be an in-country extension candidate actively working in the United States on an active H-2B visa and seeking to extend it for the upcoming season, as specified for H-2B sponsorship.
• Outgoing, well-spoken personality and ability to communicate clearly with members and guests.
• Responsible, dependable, friendly, patient, and courteous manner with members, guests, and coworkers.
• Experience with Word, Excel, Publisher, PowerPoint, and email, and willingness to learn new club computer programs.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills.
• Ability to work flexible hours and schedules, including evenings, weekends, and holidays; long hours may be required due to business demands.
• Ability to travel daily to the worksite within the area of intended employment; transportation to and from all workstations is provided by the employer.
• Ability to work in a team environment and remain calm and focused during busy periods.
• Ability to read, write, speak, and understand English.
• Ability to work indoors and outdoors in all weather conditions, stand, walk, and move for more than eight hours, and lift and carry items sometimes weighing more than 50 pounds.

Nice To Haves

• Additional languages are preferred.

Responsibilities

• Meet members and guests upon arrival and departure and greet them by name.
• Create and maintain member profiles and preferences.
• Communicate with residential services and housekeeping about room requests, arrivals, changes, and departures.
• Relay requests and problem reports to housekeeping, maintenance, or other departments; follow up on resolution, record comments or complaints, and refer them to the Director of Member Services when needed.
• Manage hotel reservation requests using the club lodging software.
• Update the mobile app by creating events, managing sign-ups, and responding to member inquiries through its chat feature.
• Coordinate and oversee well-being vendors and pop-up programs as needed.
• Create itineraries and coordinate transportation, reservations, and activities for members, guests, and visitors with relevant departments or vendors.
• Maintain a list of trusted local vendors, stores, and services to recommend to members and guests.
• Answer incoming club calls and transfer them as needed.
• Receive spa service requests, book appointments, and coordinate with therapists.
• Greet guests and direct them to the gym or treatment rooms.
• Set up fitness and training areas for classes and personal sessions and keep the fitness space tidy and prepared for member use.
• Open, operate, and close the retail boutique.
• Restock inventory, maintain shop cleanliness and organization, assist customers with try-ons and special orders, and facilitate retail trunk shows and pop-ups as requested by the Director of Member Services.
• Prepare department reports, including daily onsite activity reports and an up-to-date 10-day forecast of visits and special requests.
• Create and update written communications and visual guides, including calendars, newsletters, event flyers, and app push notifications.
• Perform other duties as assigned.

Benefits

• Employee meals, referral incentives, and recognition programs.
• Optional furnished housing for workers who live outside a commutable distance, provided through a separate company at a weekly rate of $125 including basic utilities; payment is made electronically to the landlord.
• Professional development and global mobility opportunities, including future H-2B visa sponsorship for those eligible.
• Transportation to and from all workstations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED