Member Services Coordinator

Driggs Management Inc.•Driggs, ID

6h•Hybrid

About The Position

This position is dynamic and guest/member-centric. The primary role will be to support the operations with a variety of tasks related to guests'/members' needs, such as arrival, concierge, property management, special requests, cleaning, shuttling, shopping, etc. Tributary is a purpose-driven community focused on people. Located in beautiful Driggs, Idaho, Tributary provides its members with luxury amenities and adventure activities throughout the greater Teton region. Spearheaded by our club's talent, diverse and vibrant professionals, our mission to provide industry-leading guest services begins with a fulfilling employee experience.

Requirements

Prior experience in a customer-centric, customer-facing position required.
Must have a valid driver’s license.
Must be able to speak fluently in English.
Must have valid work authorization to work in the United States for I-9 form purposes.

Nice To Haves

Administrative or hotel-related experience is preferred.
A high school diploma or equivalent.

Responsibilities

Provide warm, attentive, courteous service to all members, guests, and prospects. Act as a welcoming presence within the Clubhouse and answer phone calls in an administrative assistant fashion.
Speak confidently and answer questions about our property and the area.
Perform concierge duties for members, guests and prospects, including but not limited to: booking activities on and off property, reserving recreation equipment, securing dinner reservations, booking tee times and more.
Field and facilitate property management requests for homeowners on property, including but not limited to: housekeeping, maintenance, outside maintenance, grocery shopping and more.
Perform various Tributary rental program duties, including but not limited to: confirming rental reservations, initiating prearrival communication, assisting with itinerary planning, stocking amenities and more.
Promote all departments/outlets with operational knowledge, and support operational needs when needed.
Coordinate and provide transportation services for members, guests and prospects.
Facilitate billing for Member Services and property management services, including transportation, miscellaneous services, housekeeping, maintenance, outside maintenance, etc.
Receive, organize and deliver homeowner packages & mail.
Oversee fleet of Tributary vehicles, schedule routine maintenance and ensure cleanliness.
WINTER ONLY: Oversee the functionality, cleanliness, and experience of the Grand Targhee member lounge and provide shuttle services.