Member Services Coordinator (Seasonal)

Discovery Land Company • Westhampton Beach, NY

16d • Onsite

About The Position

Dune Deck Beach Club is seeking a seasonal, full-time Member Services Coordinator for the Summer 2027 season, with employment dates from April 2027 through September 2027. The position is based at Discovery Land Company’s Hamptons locations: Dune Deck Beach Club in Westhampton Beach and The Hills in East Quogue, New York. H-2B visa sponsorship is available for eligible in-country extension candidates who are actively working in the United States on an H-2B visa.

The Member Services Department serves as the central communication hub between members, guests, and club departments. The Member Services Coordinator is an initial point of contact across the beach club’s front desk, spa/fitness, and retail areas. The role focuses on creating a warm, welcoming atmosphere before, during, and after visits by anticipating member needs and providing hospitable service. The employee will help create the Discovery Land Company experience for members and fellow employees.

The role includes member and guest reception, lodging and reservation coordination, responding to inquiries, arranging activities and transportation, supporting spa and fitness services, operating the retail boutique, and preparing departmental communications and reports. The position requires flexible scheduling, including evenings, weekends, and holidays, and may involve long hours based on business demands. Daily travel to worksites within the area of intended employment is required; the employer provides transportation between workstations.

Requirements

• High school diploma or equivalent.
• At least six months of prior guest service experience in a high-volume restaurant, resort, or private club environment.
• Outgoing, well-spoken personality and ability to interact clearly with members and guests verbally.
• Responsible, dependable, outgoing, friendly, patient, and courteous manner with members, guests, and coworkers.
• Experience with Word, Excel, Publisher, PowerPoint, and email, and willingness to learn new computer programs used by the club.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills.
• Ability to work flexible hours and schedules, including evenings, weekends, and holidays; long hours may be required due to business demands.
• Ability to travel daily to the worksite within the area of intended employment; employer-provided transportation is available between workstations.
• Ability to work in a team environment and remain calm and focused during busy periods.
• Ability to read, write, speak, and understand English.
• Ability to meet the physical demands of the position, including working indoors and outdoors in all weather conditions; standing, walking, and moving for more than eight hours; and lifting and carrying items sometimes exceeding 50 pounds.
• For H-2B visa sponsorship, candidates must be in-country extension candidates actively working in the United States on an active H-2B visa and seeking to extend their visa for the upcoming season.

Nice To Haves

• Additional language skills.
• Prior experience with the company, as the hourly rate is based in part on experience with the company.

Responsibilities

• Meet members and guests upon arrival and departure and greet them by name.
• Create and maintain member profiles and preferences.
• Coordinate with residential services and housekeeping regarding room requests, arrivals, changes, and departures.
• Relay member and guest requests and problem reports to housekeeping, maintenance, or other departments, follow up on resolutions, and record comments or complaints for referral to the Director of Member Services as needed.
• Manage hotel reservation requests using the club lodging software.
• Update the mobile app by creating events, managing sign-ups, and responding to member inquiries through its chat feature.
• Coordinate and oversee well-being vendors and pop-up programs as needed.
• Create itineraries and coordinate transportation, reservations, and activities for members, guests, and visitors with relevant departments or vendors.
• Maintain an updated list of trusted local vendors, stores, and services to recommend to members and guests.
• Answer incoming club phone calls and transfer them as needed.
• Receive spa service requests, book appointments, and coordinate with therapists.
• Greet and direct guests to the gym and treatment rooms.
• Set up fitness and training areas for classes and personal sessions, and keep the fitness space tidy and ready for member use.
• Support the retail shop by opening, operating, and closing the boutique; restock inventory; maintain cleanliness and organization; and assist customers with try-ons and special orders.
• Facilitate retail trunk shows and pop-ups as requested by the Director of Member Services.
• Create and provide departmental reports, including daily onsite activity reports and an up-to-date 10-day forecast of visits and special requests.
• Create and update written communications and visual guides, including calendars, newsletters, event flyers, and app push notifications.
• Perform other duties as assigned.

Benefits

• Employee meals.
• Referral incentives.
• Recognition programs.
• Professional development.
• Global mobility opportunities.
• Future H-2B visa sponsorship opportunities for those eligible.
• Optional furnished housing is available through a separate company to workers living outside a commutable distance for $125 per week, including basic utilities; housing payment is made electronically to the landlord.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED